New Support Site, Better E-mails, and a New Report

This week we made a few changes to assignr.com:

Customer Forums and New Help Desk Provider

We have made a change in our Help Desk provider, we are now using a company called ZenDesk to manage support requests.

The change should be transparent to you. One added benefit is that we now have customer forums.  We encourage you to ask questions and share tips and tricks with other assignr.com customers.  You need to be a current assignr.com customer to participate in the forums.

If you reply to e-mails that were generated from the old system, the e-mails may bounce.  If you have a question, drop us a line at support@assignr.com or open up a ticket on the support site.

New Report for Assignors

We just released a new report for assignors that we are calling a “Referee Team Crosstab” report.  This report will allow you to see how many times a referee has worked a game involving a particular team.

You can get to this report by clicking the Reports link in the upper right corner of the screen. Click the Report Name drop-down, and choose Referee Team Crosstab.

E-mail Formatting Changes

We have also improved the format of the e-mails generated by assignr.com.  Let us know what you think of the new format.